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Ordering
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( Ordering is Easy as 'One - Two - Three' )
ONE: Email or telephone us first to verify availability of the item(s) you want, as well as Shipping Costs.
TWO: Print out a simple order (Grocery List with Part Numbers & Brief Descriptions)
THREE: Send the order plus payment (Check or Money Order) to:
Chris Lohman
3405 N.E. Broadway
Portland, OR 97232-1818 USAOrders are generally filled & mailed within 2 to 3 days.
* When you inquiring about or ordering parts, please include both their Part Number (when applicable) and a brief description.
* Again, please do not send an order without first confirming that we have what you want.
* Please include, with your payment, all of your clearly written contact information.
Payment Options
Domestic Customers
Personal Checks, Money Orders, Western Union, Cash and Company Checks are O.K.
Paypal, Credit cards or bank wire transfers are not available to Domestic (USA) Customers.
International Customers
PayPal is available only to International Customers.
A 4% fee will be added for all Paypal transactions.
We also accept Bank Checks, International Money Orders, Western Union or Moneygram.
Credit Cards (plastic) and 'Wire Transfers' (I hate credit cards & banks) are not accepted.
Shop Hours
Our shop is not open to the public.
It is our 'closed door' policy that allows us the time to make all of the great parts and provide the restoration service.
No phone calls before 8:00 or after 6:00 P.M. (West Coast Time)
Sending Your Sword
When sending your sword for repairs, please include a detailed list of what repairs you want to have made to the sword and always include all of your contact information and secure it to the sword handle (rubber band, tape, etc) before wrapping with the bubble-wrap packaging material.
If you do not have a suitable carton, go to the UPS store and buy one of the 6" x 6" x 48" long cardboard cartons... they will fit an average sized sword just fine and it is best to fully stuff the carton to keep the sword from movement. Please avoid using the 4"x 4" cartons as they are too flimsy and do not stand up well.
Never send a bare naked bare blade without asking for and reading our shipping instructions. If your sword does not have a Saya (scabbard) with handle securely attached, let us know and we will email safe packaging instructions that will insure your swords safe arrival.
When mailing your sword, always include Insurance as it provides guaranteed delivery. And, do your very best to send your sword or handle to us via the US Postal Service Priority Mail.
Contacting Us
If you call and we do not answer, follow up with an Email
Please, no Voicemail messages... and no, we do not 'tweet tweet or twitter' but plan to do so just as soon as we start growing feathers.
IMPORTANT: If you send an Email and we do not respond quickly, please re-submit it. We occasionally receive inquiries and when we reply, we are informed that the senders email return address is no good. I'm sure that there are more than a few potential customers out there who are asking themselves, "Why didn't Fred & Company respond to my inquiry?"
Virus and Malware attacks plus computer crashes over the past 15 years have also been responsible for occaisional Email losses.
Call for details: 503-282-4567
Email
-or- write to: